Returns can only be made with the prior consent of the supplier. Returns are normally only accepted when completed within 30 days of the shipping date. If NPA Pty Ltd agrees to accept a return, all freight charges associated with the return must be prepaid by the customer. NPA Pty Ltd will not accept returns in COD shipments. A 25% restocking fee will be deducted for any unwanted goods returned for credit. Please note that some products may require that they be return directly to the manufacturer. All returns should be accompanied by the original invoice number and include a brief explanation of the reason for the return. All returns must be in the original packaging and in completely resalable condition. Please contact one of our sales representatives for a Return Materials Authorization RMA Number and shipping instructions prior to returning product.